An important report which will provide you with the tools and strategies to demonstrate the ROI of your KM activities.

An important report which will provide you with the tools and strategies to demonstrate the ROI of your KM activities.

It is crucial that senior budget holders and decision makers fully comprehend the role of knowledge management (KM) in their organisation’s success.

But how can you measure intangible knowledge in financial terms and prove the value of KM across the whole organisation to gain real buy-in for your initiatives? KM practitioners must convince senior management of the business benefits of their initiatives while overcoming scepticism and resistance from staff.

Measuring the Value of Knowledge Management is the first report by Ark Group to look specifically at how you can measure and demonstrate the value of your KM strategies and systems.

Divided into two distinct sections, part 1 looks in-depth at key issues including:

• The business case for KM Measurement;
• Determining the metrics;
• Measurement methodologies - reviewing some of the popular methodologies for establishing a clear return on KM;
• How to measure - tools and tactics that work.

Part 2 comprises practical, up-to-date case studies from leading organisations, including Fluor Corporation, a 2006 Global MAKE (Most Admired Knowledge Enterprise) winner, Ford Motor Company, Ricardo, Unisys and BAE Systems as well as guidance from internationally recognised KM experts, including Jerry Ash and Paul Louis Iske.

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