denotes premium content | Nov 20 2008 
Managing Partner archive
Volume 3 Issue 7
Features
Listening to Your Clients...and the Survey Says?
Developing a client relationship management strategy is a long and arduous process requiring a thorough evaluation of your services. The question is where do you start? The most obvious place is to ask your clients what they think of the services you provide, but as Chris Pullen has discovered there is more to carrying out a client survey than meets the eye...
