• The significant attributes of organisations that have successfully embedded KM into their corporate culture;
• Building the business case for developing a KM culture, the drivers behind the strategy;
• Key resources that underpin an effective KM culture;
• Common challenges, barriers and dilemmas;
• How to measure the ROI of a KM culture;
• The direct and indirect benefits of leveraging explicit and tacit knowledge on an organisational and individual level;
• The tools and tactics that have proved effective for embedding KM and knowledge sharing into organisational culture.

KM Culture also features a selection of detailed case studies on the implementation of these techniques, tactics and tools as well as interviews with the people directly involved in their development. Case studies include: Aon, Arup, Burson-Marsteller, Buckman Laboratories, Halliburton, HSBC and Orange to name a few...

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