Nurturing knowledge for a golden future: a Knowledge management special

As you will see, we are introducing a slightly new format to the magazine. As ever, the issues will include relevant features and case studies although I will be working to include more interviews, competitions, reviews and general news. I hope that this will improve your reading enjoyment and please do let me know if you have any comments as the magazine progresses over the coming months.

This issue deals with knowledge management, a term rapidly gaining currency among law firms striving to attain competitive advantage. The articles discuss themes such as KM justification, effective KM implementation strategies as well as the cultural issues impacting that all-important return on investment.

I would also like to remind you about the KM survey that was published in the last issue. You can still fill in your answers either on the form printed in that issue or online at www.mpmagazine.com. The results will be published in the May issue of the magazine where I hope we can include your contribution.

Caroline Poynton, Editor

Features

Dealing with India? Swap remote control for total control Free
With a population of over one billion, 3.29 million square kilometres of landmass to cover, several climates, a multitude of languages and customs, the Indian market can be a daunting place for businessmen and foreign lawyers alike. Shailini Agarwal, a partner with ALMT Legal, explains how, with clear objectives and a steady nerve, doing business in India and getting the best out of local lawyers as instructing solicitors can be richly rewarding and an experience to remember

IT @ Lovells: Harnessing IT to Manage Growth Free
It is one thing to recognize the importance and potential benefits of implementing a CRM strategy. It is quite another to choose and implement the right technology for your firm. Ed Dean, Head of IT at Lovells describes his experience of their new CRM package including the firm’s initial requirements, the system installation and the consequent results for the firm’s productivity

Total Body CRM Training: The Law Firm’s Path to CRM success Free
Research suggests that CRM frequently fails to deliver its business objectives. There are various explanatory factors. However, as Myrtle Lloyd of C3@Caribiner explains, it could be the training that is at fault