Australia has been an early adopter of eGovernment with the political recognition of the potential benefits of electronic service delivery in the late 1990s. Over the past decade there has been a constant push to improve service delivery to citizens, businesses and other government bodies, to achieve internal cost efficiencies and to improve collaboration and engagement using the web and electronic solutions.

However, in the past couple of years Australia has been overtaken by other countries undertaking more rapid eGovernment developments. Australian agencies and departments face new challenges, such as the implementation of citizen-centric services, the development of integrated cross-governmental service delivery points and the adoption of various innovative technologies.

This conference will allow you to hear practical case studies from professionals who share your experience striving for eGovernment best practice and citizen-centric online service delivery. The conference presentations will arm you with techniques to:

• Develop and implement an eGovernment strategy effectively
• Build a services orientated architecture that supports online services
• Deliver citizen-centric services
• Accomplish cross-governmental interoperability and collaboration
• Manage the accessibility, privacy and security of information
• Utilise innovative technologies such as smart cards and Second Life enhance service delivery