This masterclass is for IT and business people who provide services to clients within their own organisation.  Most of these ‘internal consultants’ have learned – sometimes the hard way – that there is more to the job than having the right answer or delivering a technically good product. 

Success just as often depends on “soft skills”: setting and managing expectations, negotiating with the client, dealing with difficult people. Yet most professionals give far less attention to these consulting skills than they give to their technical expertise. This masterclass fills that critical gap.

Developed and facilitated by a seasoned consultant and consulting manager, the masterclass packs a wealth of practical advice, frameworks and tips into a highly interactive two-day program.  It uses a combination of formal material, stories, lectures, group exercises and case studies to cover the key challenges of consulting.  

The emphasis throughout is on practical techniques to deal with the issues that real consultants face in their day-to-day work. Attendees are encouraged to bring their own stories and problems for discussion. 

Expect to leave this masterclass with ideas and techniques that you will use throughout your professional life.