BPM: Insights and Practices for Sustained Transformation

Developing and managing a process-driven ‘case for change’
Two-day masterclass
19-20 November 2008
Grand Copthorne,
Singapore

This masterclass will provide an interactive environment that will enable you to:
 Appreciate the breadth and business value of BPM
 Understand the key elements for sustained transformation through BPM
 Differentiate between process improvement and process management
 Scope a BPM governance framework and roles for your organisation
 Evaluate your organisations process management capabilities
 Develop an executive business case for BPM

Masterclass leader:
Imre Hegedus
Managing Director
Imre Hegedus Consulting

Why is this masterclass so relevant to you?

Business process management (BPM) is enjoying unprecedented popularity across the globe. The term ‘process’ is now a staple in service industries almost as much as it has been in manufacturing. The increased amounts of technology as well as the size of the professional service markets that focus on various aspects of BPM are significant and growing.

However, the rapid growth in popularity is coming at the cost of clarity – clarity in terms of scope and definition of what BPM actually is. It seems that there are almost as many definitions and views about BPM as there are vendors, consultants, researchers, and practitioners who are contributing to the space.

This two-day interactive masterclass will provide a holistic overview of business process management through outlining models and methods that are immediately applicable within your workplace. The highly interactive format will provide you with opportunities to share your ‘process challenges’ and engage with the masterclass leader and other attendees. During this masterclass, you will develop outputs of your own that will have immediate relevance and value to your work!

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