denotes premium content | Nov 18 2008 
Feature
posted 1 May 2003 in Volume 6 Issue 1
Legal technology: Opportunities, implementation, strategy
Law firms have gained considerable experience in their use of technology over the past few years and many are successfully using their software to impact core working practices. It is, therefore, significant when a firm stands out in this competitive field for its use of IT. After a phenomenal year for its IT initiative in 2002, Wragge & Co appears to be just such a firm. The firm won awards for the best use of IT (Legal IT awards) and IT team of the year (LOTIES), beating stiff competition to sweep the boards in both categories. Caroline Poynton talks to Derek Southall, head of strategic development, about the secrets to their success.
John Gurnett, a partner at Deloitte and Touche also provides an article for this section on the all-important CRM factor. He looks at the applications used across law firms and examines how they must form a part of an overall CRM business strategy.
